INSTRUCTION
 
PLEASE TYPEIN THE ANSWER TO EACH QUESTION UNDER THEM. USE IN-TEXT CITIONS AND LIST ALL SOURCES AND REFERENCES WRTTEN IN APA FORMAT UNDER EACH QUESTIONS WRITTEN BELOW
 
WEEK 4 DISCUSSION
 
The store is successful but sales are very slow growing at the moment. The family is looking to boost sales by developing a competitive edge for the future. Up until now the business has been successful because of the company’s ability to anticipate changing boot styles.  In the past three years, sales have remained constant but growth has waned.  Despite sales, the use of loyalty reward cards and staying open later in the evening, revenue has not grown. Yet, total sales in the Central City metropolitan area including the suburbs have grown substantially.  Stores that sell in volumes like Wal-Mart and Payless have boot sales that pull in three times the sales of LLB.
 
Abul and his family are planning for the next three years and want to find ways to increase sales.  They have come to you for advice.  As their consultant, you want to cover the following ideas in your response:
 

Create a SWOT analysis;
Using the facts from the case study, discuss how you determined the various elements of the SWOT analysis

 
 
TYPE YOUR RESPONSE BELOW
 
 
 
SUMMARY
 
INCLUDE CONCLUTION
 
 
LIST SOURCES AND REFERENCES THAT YOU USE FOR THE ABOVE QUESTION ACCORDINT TO THE APA FORMAT
 
 PLEASE USE THE ABOVE FORMAT FOR OTHER QUESTIONS. THANK YOU
 
 
Learning Activity 2 – Theme 2 & 3
In the planning phase, managers create a detailed action plan aimed at the organizational goals.  Strategic management, or what you will learn as strategizing, is what an organization will do or not do to achieve the goals and objectives that lead to meeting the stated mission and vision.  Using the vision, mission, and SWOT analysis from learning activity 1, complete the following:
 

Create three long term goals and objectives (3 each)for the business (2 years forward);
Create three medium term (operational) goals and objectives (3 each)for the business (usually accomplished within the year);
Create three short term (day, week, month) goals and objectives (3 each)for the business; and
Create at least three contingency goals in the event that the current strategy would fail.

 
TYPE YOUR RESPONSE BELOW
 
 
 
 
 
 
SUMMARY
 
INCLUDE CONCLUTION
 
LIST SOURCES AND REFERENCES THAT YOU USE FOR THE ABOVE QUESTION ACCORDINT TO THE APA FORMAT
 
 PLEASE USE THE ABOVE FORMAT FOR OTHER QUESTIONS. THANK YOU
 
 
 
WEEK 7
 
 
Learning Activity 1 – Theme 1
In this article as well as your reading for this week the balanced scorecard is explained:
The Balanced Scorecard
http://www.tutorialspoint.com/management_concepts/the_balanced_scorecard.htm .
One of the best tools a manager has is a balanced scorecard.   Remember, our bowling alley manager from week 6!

Address how the scorecard approach fits in to the control function of management.
Create a balanced scorecard and explain how the use of a balanced scorecard could help to measure and possibly improve the turnover of employees. The scorecard will include objectives, measures, and targets.

 
Just so you do not have to go back to week Six, here is the case scenario:
You are the manager of the northern branch of the Laurel City Bowling Alleys.  The owner, Jill Espy, has 4 other bowling alleys around town.  The average employee assigned to the concession stand of all the Laurel City Bowling Alleys lasts approximately 3 years.  However, in your branch, the average employee lasts only 8 months.  Jill is concerned about the lack of retention of concession employees especially since training new employees is costly to the company and this high turnover is costing her money that could be better spent elsewhere.
You have talked with your current concession staff and have learned that pay and scheduling may have some effect on the turnover rate.   Employees feel that the pay is low and the scheduling is erratic making it difficult to make plans outside of work.  You know that employees do not benefit from pay raises because they tend to leave before being at the alleys for a year.
One worker indicated that many of the workers do not know how to handle difficult customers.  It makes them not want to come to work.   At the time, the focus seems to be on getting the job done rather on customer service.
 
TYPE YOUR RESPONSE BELOW
 
 
 
 
 
 
SUMMARY
 
INCLUDE CONCLUTION
 
LIST SOURCES AND REFERENCES THAT YOU USE FOR THE ABOVE QUESTION ACCORDINT TO THE APA FORMAT
 
 PLEASE USE THE ABOVE FORMAT FOR OTHER QUESTIONS. THANK YOU
 
 
Learning Activity 2 – Theme 2
Traditionally, theorists suggest that the managerial function of controlling should not be confused with control in the behavioral or the manipulative sense. This function does not imply that managers should attempt to control or to manipulate the personalities, values, attitudes, or emotions of their employees.  Instead, this function of management concerns the manager’s role in taking necessary actions to ensure that the work-related activities of employees are consistent with and contribute toward the accomplishment of organizational and departmental objectives.
Research the concept of the virtual organization.  Then, explain how can a manager measure work that is performed when the employee may be 5,000 miles away?  Be sure to consider the virtual and global organizations and how a manager would control and measure work from afar.
 
 
TYPE YOUR RESPONSE BELOW
 
 
 
 
 
 
SUMMARY
 
INCLUDE CONCLUTION
 
LIST SOURCES AND REFERENCES THAT YOU USE FOR THE ABOVE QUESTION ACCORDINT TO THE APA FORMAT
 
 PLEASE USE THE ABOVE FORMAT FOR OTHER QUESTIONS. THANK YOU
 
 
 
 
WEEK AND 8 BMGT 364 Management and Organization Theory
 
Learning Activity 1 – Theme 1
In this article as well as your reading for this week the balanced scorecard is explained:
The Balanced Scorecard
http://www.tutorialspoint.com/management_concepts/the_balanced_scorecard.htm .
One of the best tools a manager has is a balanced scorecard.   Remember, our bowling alley manager from week 6!

Address how the scorecard approach fits in to the control function of management.
Create a balanced scorecard and explain how the use of a balanced scorecard could help to measure and possibly improve the turnover of employees. The scorecard will include objectives, measures, and targets.

 
Just so you do not have to go back to week Six, here is the case scenario:
You are the manager of the northern branch of the Laurel City Bowling Alleys.  The owner, Jill Espy, has 4 other bowling alleys around town.  The average employee assigned to the concession stand of all the Laurel City Bowling Alleys lasts approximately 3 years.  However, in your branch, the average employee lasts only 8 months.  Jill is concerned about the lack of retention of concession employees especially since training new employees is costly to the company and this high turnover is costing her money that could be better spent elsewhere.
You have talked with your current concession staff and have learned that pay and scheduling may have some effect on the turnover rate.   Employees feel that the pay is low and the scheduling is erratic making it difficult to make plans outside of work.  You know that employees do not benefit from pay raises because they tend to leave before being at the alleys for a year.
One worker indicated that many of the workers do not know how to handle difficult customers.  It makes them not want to come to work.   At the time, the focus seems to be on getting the job done rather on customer service.
TYPE YOUR RESPONSE BELOW
 
 
 
 
 
 
INCLUDE SUMMARY:
 
WRITE A CONCLUTION:
 
LIST SOURCES AND REFERENCES THAT YOU USE FOR THE ABOVE QUESTION ACCORDINT TO THE APA FORMAT
 
 PLEASE USE THE ABOVE FORMAT FOR OTHER QUESTIONS. THANK YOU
 
 
 
 
 
Learning Activity 2 – Theme 2
Traditionally, theorists suggest that the managerial function of controlling should not be confused with control in the behavioral or the manipulative sense. This function does not imply that managers should attempt to control or to manipulate the personalities, values, attitudes, or emotions of their employees.  Instead, this function of management concerns the manager’s role in taking necessary actions to ensure that the work-related activities of employees are consistent with and contribute toward the accomplishment of organizational and departmental objectives.
Research the concept of the virtual organization.  Then, explain how can a manager measure work that is performed when the employee may be 5,000 miles away?  Be sure to consider the virtual and global organizations and how a manager would control and measure work from afar.
 
TYPE YOUR RESPONSE BELOW
 
 
 
 
 
 
INCLUDE SUMMARY:
 
WRITE A CONCLUTION:
 
 
LIST SOURCES AND REFERENCES THAT YOU USE FOR THE ABOVE QUESTION ACCORDINT TO THE APA FORMAT
 
 PLEASE USE THE ABOVE FORMAT FOR OTHER QUESTIONS. THANK YOU
 
 
 
 
WEEK 8
Learning Activity 1- Theme 1
Watch the Video a Med Star Story and complete the following:

Identify three to five major concepts of systems thinking and then explain how they were applied in the Med Star Story.
Systems Thinking is an invention of Peter Senge. Using the class readings compare how this approach worked better for Med Star than Fayol’s Functions did?

A Med Star Story
 
 
TYPE YOUR RESPONSE BELOW
 
 
 
 
 
INCLUDE SUMMARY:
 
WRITE A CONCLUTION:
 
 
 
LIST SOURCES AND REFERENCES THAT YOU USE FOR THE ABOVE QUESTION ACCORDINT TO THE APA FORMAT
 
 PLEASE USE THE ABOVE FORMAT FOR OTHER QUESTIONS. THANK YOU
 
 
 
Learning Activity 2- Theme 2
When we started the class we learned that the 21st century manager must be agile to survive the fluid and dynamic business environment of this century.  However, we established that the foundation of management theory in most organizations today is the traditional Fayol functions.  Reflect on the classwork and then address your comments to the articles from this week on agile managers to debate this question: “Agile management is not the answer to creating a facile and competitive business organization.”
 
 
TYPE YOUR RESPONSE BELOW
 
 
 
 
 
INCLUDE SUMMARY:
 
WRITE A CONCLUTION:
 
 
 
LIST SOURCES AND REFERENCES THAT YOU USE FOR THE ABOVE QUESTION ACCORDINT TO THE APA FORMAT
 
 PLEASE USE THE ABOVE FORMAT FOR OTHER QUESTIONS. THANK YOU
 
 
 
 
 

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